The most popular Yifan crusher practices the conce

2022-08-06
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Yifan crusher practices the concept of "home to home" and "home to service"

Yifan crusher practices the concept of "home to home" and "home to service"

China Construction Machinery Information

Guide: Zhengzhou Yifan mechanical equipment Co., Ltd. has paid attention to the after-sales service of products since its establishment. Over the years, Yifan machinery has won high praise from customers with its enthusiastic attitude and professional service. At the same time, it has forged a good brand image of Yifan machinery. In terms of service concept and service innovation, we are guided by the principle of comprehensive

since its establishment, Zhengzhou Yifan mechanical equipment Co., Ltd. has paid attention to the after-sales service of products. Over the years, Yifan machinery has won high praise from customers with its enthusiastic attitude and professional service. At the same time, it has forged a good brand image of Yifan machinery. In terms of service concept and service innovation, we adhere to the principle of "paying attention to customers comprehensively". Actively and patiently listen to customers' opinions and suggestions during the service process, and carefully summarize these suggestions to guide our future actions

in order to achieve an effective win-win situation between the enterprise and customers and maximize service marketing, Yifan company has continuously strengthened its service awareness and firmly established the concept of "taking service as the purpose and treating customers as relatives" according to the inherent characteristics of the enterprise. From the aspects of service ability, personnel quality, customer needs and humanistic care, we constantly refine and strengthen service projects to actively meet the service needs of different users. In practice, we pay attention to the segmentation, service differentiation and visible of the service market to see if they can be flexibly controlled, standardized and service branded. We pursue the concept of "root service" of "taking root at home and serving at home", so as to maximize customer value and finally achieve "win-win" with customers

"root service" refers to the eight aspects of "on-site planning, installation and commissioning, equipment operation, daily maintenance, on-site management, customer training, relocation and overhaul and upgrading". The "root service" service can effectively solve the equipment confusion customers encounter after the three guarantee period, so as to solve the customers' worries at home and enable customers to truly enjoy more affordable, fast, reassuring, worry free and assured value-added services. The professional "root service" service center of Yifan company is responsible for the service of "root service members according to different stages of the technological innovation chain"

the purpose of Yifan's "root service" concept is to ensure the tangibility of service products, so as to ensure the consistency of services and the consistency of service quality; Change intangible services into tangible services, and enhance customers' perception of services. The tangibility of service means. Service means is the concrete embodiment and atmosphere for enterprises to provide services and customers to enjoy services. Although it does not constitute the core content of service products, it can bring "preconceived" effect to enterprises and is an indispensable condition for the existence of enterprise products. We firmly believe that through our efforts, our service can better reflect a style. Of course, the biggest purpose is to get more return for your efforts in the experience

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